Quality ManagementWe fulfill our mission to enable our customers to make the world healthier, cleaner and safer by continuously improving the quality of our products and services and by ensuring global regulatory compliance.
Quality for our customers means they can rely on our products and services to consistently meet their specifications and requirements.
Quality for regulatory authorities means that we operate at the highest ethical standards and meet or exceed all applicable regulatory requirements.
Quality for our colleagues means we take personal ownership to ensure our work meets customer requirements and is error-free from design to use.
Quality for our company means we drive a continuous improvement culture that is enabled by Practical Process Improvement (PPI) and our company's Quality Management System.
Quality Management System
The Fisher Scientific channel represents a one-stop source, providing choice to our customers from a family of global product and service brands comprising a comprehensive range of laboratory equipment, chemicals, instruments, biological products and consumable supplies. The Fisher Scientific channel’s extensive list of alliances with major manufacturers, as well as our own brand of Fisherbrand products, allows us to give our customers easy access to the products that are most in demand — all from one supplier. Our Fisher Scientific 'Quality and Capabilities Self-Assessment' document contains comprehensive information on various aspects of our company and our Quality Management System.Quality and Capabilities Self-Assessment
Supplier Quality Management
The Fisher Scientific channel is committed to providing our customers with superior service. This commitment requires that the Fisher Scientific channel meets or exceeds our customers’ requirements for product quality, service, reliability, regulatory diligence and on-time delivery. An important element for accomplishing these objectives is the identification and qualification of supplier by utilising the principles of risk management. Suppliers are a critical element of the supply chain, and consequently the Fisher Scientific channel is dedicated to the pursuit of finding and maintaining relations with premium suppliers.
Quality Management Certifications
All Fisher Scientific channel sites maintain appropriate certifications and registrations required by the regulators of the markets in which we sell our products. These certifications are part of our commitment to excellence and continuous improvement in quality. It gives customers confidence that a third party certification body regularly audits us. Given the diversity of our network across multiple geographies, our sites may hold different ISO certifications to the following standards:
Competency and Training
The Practical Process Improvement (PPI) Business System is our operational change discipline. It enables us to drive profitable growth by continuously improving quality, productivity and our customers’ experience. Our PPI Business System empowers every employee to solve problems large and small for the organisation, creating a culture of continuous improvement.
We also provide ongoing education and training programs on quality for our employees. Mandatory job-specific training is required at local sites to ensure high-quality performance in job-specific tasks. Policies, SOPs and work instructions are managed through a selection of e-training platforms. We are required to effectively demonstrate our training programs at audit in order to hold an ISO certification and to ensure compliance with government regulators in the markets in which we sell.
Please contact us via email if you need additional information regarding our Quality Management System: FisherScientific.Europe.Quality@thermofisher.com.